Overview
RV Training Solutions are pleased to offer a half day How to Handle Complaints Effectively Course. You will gain understanding of what good or bad customer service looks like, legal aspects of customer service and dealing with complaints.

This course will cover:
Complaints and difficult situations
What causes complaints to arise
Common complaints
Impact of complaints
Tools to overcome and diffuse situations and protect organisational credibility and reputation
How to deal with complaints professionally and cost effectively
How to deal with conflict within a team

To request more information or a booking form please contact us on 07921030263 or 07850649118 or email help@rv1trainingsolutions.co.uk.